June 2012
10 posts
5 tags
LoveFilm; It's not all doom and gloom.
Credit where credit is due. Never used them until I bought a Groupon recently for 3 months for £10. Wasn’t too sure how to redeem my voucher and logged on their website.
Signed up using the wrong address and spoke to someone on Livechat. Unlike O2, they didn’t seem to have 50 chat’s going at once. They listened, understood and resolved my issue in minutes.
When I realised my...
6 tags
KFC - staff don't LISTEN.
It’s universal. I’ve tried it at most places, but KFC are serial repeat offenders for not listening. They’re script is robotic, and their minds must be that numb (or they’re just that thick) that they don’t even realise they’re doing it.
Can i take your order, side order and gravy? would you like that large? extra cheese and hashbrown for 30p? Standard...
6 tags
Ironically uncomfy 'cumfybus'.
The bus; since selling my car I’m reduced to getting the bus to work. I say reduced as getting picked up by the biggest yellow bus in town in your whistle and flute is by no means the most soul satisying way of travel, but needs are must. Urgh.
Cue the ‘Cumfybus’, ironically not ‘cumfy’ in the slightest but then it serves it’s purpose, well, most of the time.
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O2 and the 35 minute queue.
From the below hour-and-a-half live chat i got nowhere. Now Ann (mother) doesn’t care much for me using the housephone. That’s what my mobile is for. Yes, when it’s not blocked. So I had to phone O2. 35 minutes I waited to be put through to someone. ‘you’re paying this bill lad, they’re a disgrace get onto Watchdog, are you STILL waiting, tell them they’re...
8 tags
Oh no O2.
A live chat today with O2 lasting shy of 90 minutes. That’s one and a half hours. Why live chat? Simple & cost effective? Not on your nelly. In a nutshell, i missed a payment of £100 and called up to solve the problem. I’d lost my bank card, reported it lost so had to pay by bank transfer which takes several working days. The woman i spoke to told me that was fine no problem, the...
5 tags
So it begins
I despise poor customer service, and baked beans, but that’s another story. And my favourite pork steak tea courtesy of Annie going to waste because I’m talking to ‘Sheena’ on O2 live chat for 90 minutes doesn’t digest very well on a Wednesday evening.
You see I’m like a magnet to shit customer service. And if you know me, you’ll know how much it gets on...
